The privacy policy covers the collection and use of your personal data.

The company which is based in Athens (Monastiraki) on Ifestou Street 21, where the natural store is situated, is specialized in the retail market of readymade clothing but also in printing new original designs, on clothes, on demand of its customers.

Use of personal data

Whenever you make a purchase from us or use our services, you are trusting us with your personal data. We are committed to upholding your trust.

Our company’s Privacy Policy on personal data collection contains details about when and why we collect your information, with what way we use them and how we process them, for how long we keep them in our database and finally, under what conditions we can share with any third party.

Data collection

When you visit our website or social media profiles, the information which you may provide us will be used in order to locate you when you communicate with us and verify the validity of your data.

Data that may be asked from you contain:

• Name, address, e-mail, telephone number and other communication info
• Account information such as username and any other credentials that may be used in order to access our online services.
• IP address and cookie data.

Cases where we will ask to provide your personal data:

• When you buy our products. 
• When you register to use our services.
• When you ask to receive marketing information.
• Whenever you submit a request.

How we process your personal information

We process your personal data when we enter in a sale agreement of our products or when we process orders and payments for products you have purchased or for refunds as well as any marketing actions in relation to our products and services provided that we have obtained your consent for direct communication.

We may use and process your personal data when you have given us your consent to communicate with you via email or via messaging for our new products, or for stock availability or for our special offers.

Legitimate interest

We may use and process your personal data whenever necessary based on our legal interest as a business for the following reasons:

• To communicate with you about orders, purchases or your account.
• To provide support to our customers, to respond to questions, complaints, demands and comments, and to communicate with you about your requests.
• To be informed about marketing via social media.
• To operate, evaluate and improve our operations by determining the effectiveness of our advertising efforts and offers.
• To use or reveal your personal data (for example if a public authority requires it for an investigation) whenever we have a legal right or duty.
• To reserve the right to communicate with you regarding overdue payments either directly or through third party partners.
• To protect, detect and prevent fraud or other criminal activity, claims and other liabilities.
• For network and information security, in order to take action to protect your data from loss, damage, theft or unauthorized access.

Compliance with legal obligations

We will be using your personal data for your own protection when for instance there is potential danger of your safety from a product that you bought or in case a product has been recalled. You have the right to ask us to correct whatever wrong information on you we have, or add any additional information. When registering to our clientele, we use the information you provide to inform you about our latest products or offers, as well as to communicate with you if we receive or have any additional information to provide you, but also to check every now and then if you are satisfied with our products.

Your rights

According to the Law of GDPR and the free flow of personal data, you have the following rights to act upon:

1. You have the right to obtain information about what data we have collected, for which purpose we have and for how long we will keep it.
2. You have the right to ask us to limit or stop the processing of your personal data if you doubt the veracity of the data we have collected, if it comes to your attention that we process your data for any illegal activity or if you do not wish to receive any marketing correspondence.
3. You have the right to ask us in writing to completely delete your personal data, when they will no longer be necessary for the purpose they were collected, if you wish to retract your consent on their processing and if your data are in violation of the GDPR.

If you wish to exercise these rights, please communicate with us directly via email at Comanche21athens@gmail.com

Personal data retention duration

We will retain your personal data for as long as you are customers of our company. After your status as our customer ceases, we may keep your data for up to five (5) years, from the last purchase you used your personal data. We can retain your data for an even longer period if we cannot delete it for legal, tax or technical reasons. In such case, we will ensure that your privacy will be protected and that it will be used on for the aforementioned reasons.

Right to submit complaints to the Hellenic Data Protection Authority

You have a right to submit a complaint regarding your personal data and their protection to the Hellenic Data Protection Authority (L. Kifisias 1-3, 115 23 Athens, telephone 210 6475600, email: contact@dpa.gr

Policy changes

Our company retains the right to modify or update the present terms and conditions of the transactions taking place via our online shop, according to the terms of the law. Our company undertakes the obligation to inform users of any modifications through the website of this online store. Changing terms does not affect orders you have already placed.